Shipping & Gaurantee

Having a kitten shipped via the airlines is a common concern of many clients. As a breeder that has been doing so for 15+ years, I no longer have these concerns, but I do understand them so I thought I would take a few minutes to explain the procedure and hopefully put these concerns to rest.

The Flight

After being checked in, pets are kept in an area that is temperature controlled until it is time for them to be loaded onto the plane. Many airlines transport pets to and from the plane in heated/air conditioned vans. The airlines that do not have this option will not ship pets if the temperature is below 25 degrees or above 85 degrees. Once on the plane, pets travel in the passenger cabin that is also pressurized and temperature controlled.

Some people worry that being shipped is too traumatic of an experience for the kittens. At Heavenly Kitten Cattery, we do all we can to make this transition as low stress as possible. Carriers are lined with a thick layer of absorbent bedding for comfort, as well as to absorb any accidents that may happen while in the carrier. It is very rare for a kitten to relieve themselves while in the carrier, though it does happen on occasion. We also crumple up a mass of paper towels and put a thick layer of them in the carrier. This gives kittens the ability to burrow into them for a little extra warmth, as well as gives them a ‘hiding place’ to feel a little more safe and secluded during their trip.

After your Kitten has Arrived

Upon arrival most kittens seem relieved to see people- something familiar. It is a good idea to take some baby wet wipes and a towel with you to pick your kitten up, especially if you have a long ride home. If your kitten is one of the few that relieved themselves in the carrier, you and your new kitten will appreciate a quick wet wipe bath and having a towel to switch out for the soiled bedding in the carrier. If it is a quick trip home, I would suggest leaving the kitten in its carrier until you get home. If it will be a longer drive you may want to let the kitten out in the car, before you get on the road to stretch its legs. Play it by ear though. Some kittens will be a bit shook up by all the change taking place and may be more comfortable left in the carrier.

Once you get home with your kitten, we recommend starting in a very small room. The master bathroom is ideal because there usually isn’t much for them to hide behind or under. This will force them to come out of their shell and explore quicker than they would if they were in an area that they could hide under a bed or behind a dresser. We send a teaser toy, two cans of wet food and a small bag of dry food attached to the carrier. Locate the toy and coax your kitten out of the carrier with the toy. Playtime is the fastest way to quell your kitten’s fears of a new environment and win their heart. Starting them in a small area will make them feel safer and more at ease. Too large of an area will cause sensory overload and make the acclimation process take longer.

Driving vs Shipping your Kitten

Some people feel that driving a kitten causes less stress than shipping your kitten. It has been my experience that it is not how they get from our home to yours that causes the most stress, but rather the change of environment and leaving their siblings. Kittens picked up and driven a few hours away go through the same process as those that have to be flown to their new home. Most handle the transition quite well and within a few days will be acting like they were born there. However, some will take leaving their siblings and their human family they knew harder and it will take them an extra couple of days to settle in- whether they flew or were driven to their new home. Shipping your cat has not been proven to cause any more problems than driving.

Contact us with Questions

We always enjoy having the opportunity to meet our clients in person and show off our facility and amazing kittens, but picking their kitten up isn’t often an option for most clients. If you are one of those, rest assured that your new family member will be well taken care of during its journey to join your family. If you have further questions about the shipping process feel free to ask!

Payment Options

Payments

Please bare in mind that we serve the right to any payment option provided to you, to suit our facilitation and our schedule plans.

Paypal​

To send money, you just need the recipient’s email address. If your recipient doesn’t have a PayPal account, they can create one after receiving an email message about transfered money.

To send money from your PayPal app, tap Send and follow the instructions.

To send money from your computer:

Go to Payments.

Enter the recipient’s name or email address(ask us for our paypal info)

Click Next.

If this option is available, select: Sending to a Friend or Family.

Follow the steps.Once payment is sent, you would be issued a receipt. You’ll have to take a visible picture of the receipt or send necessary details to us


CashApp

Download and install the Cash app. The Cash app has a green icon with a white dollar sign. The Cash app is available for free from the App Store. Use the following steps to download and install the Cash app. iPad users tap here to open the Cash app in the App Store.

Note: Ensure to send your CashApp payment from your CashApp Balance, not with your Bank Card through CashApp.


Open the Cash app. You can open the Cash app by tapping the icon on your home screen, or by tapping OPEN next to the Cash app in the App Store.

Follow the steps.Once payment is sent, you would be issued a receipt which includes a tracking number. You’ll have to take a visible picture of the receipt or send necessary details to us.

Type your phone number or email address and tap Next. To create a new account, type your phone number or email address in the bar that says “Email address”. Tap Next when you are finished.

Type the confirmation code and tap Next. After you provide your email address or phone number, a 6-digit confirmation code is sent to your email or mobile phone via text message. Check your email or text messages to get the confirmation code and type it the box and tap Next in the lower-right corner.

Type a debit card number and tap Next. In order to use the Cash app, you need to provide a debit card number. Type it in the bar and tap Next.

Create a Cashtag name. Your Cashtag name is the username your friends can use to send you money. This can be anything you want, as long as it’s not taken by another user.

Invite friends (optional). If you want to invite others to use Cash, tap Invite in the lower-right corner. This displays your contacts. Tap contacts you wish to invite to use Cash app. If you do not wish to invite friends at this time, tap Skip in the lower-left corner.

If see a pop-up asking to allow Cash to access your contacts, tap Allow.

SEND MONEY

Open Cash. Cash is the app that has a green icon with a dollar sign.

If you haven’t already done so, type your phone number or email address to log in. You will need to verify your account with a confirmation code, and your debit card or Cash card.

Type a dollar amount. Use the number pad on the main page to type the dollar amount you want to send to another user.

Tap Pay. The Pay button is the second button below the number pad.

Select or type the name of a contact. You can tap a contact, or type a contacts name or cashtag in the bar at the top that says “To:”. To type a user’s cashtag, type a “$” followed by their cashtag username. A contact must be a Cash app user to receive the funds you send them.(contact us for our cashtag)

Add a note with the payment (optional). If you wish to include a reason or note for the payment, you can add a message on the “For” line, such as, “Money for rent.”

Tap Pay. It’s in the upper-right corner of the payment page. This displays a confirmation pop-up.

You may be required to confirm the transaction using a PIN, confirmation code, or the fingerprint scanner on your iPhone or iPad.

Tap Pay. It’s in the lower-right corner. This confirms the transaction and sends the funds to the recipient.

Tap Done. After you send money, tap Done to return to the main page of the Cash app. The user will receive the payment automatically.


Bitcoin

Register online or via their mobile apps and create a Bitcoin wallet with : Coinbase etc.

Go to your account settings and add payment method (Credit/Debit card, Bank Account, PayPal) and buy coins.

Convert your checkout amount to bitcoins, then send bitcoins to the wallet address provided on checkout.

Share a visible screenshot of the transaction page with us via email once bitcoins are sent.

Follow the instructions below to purchase bitcoins.

Once payment is sent, you would be issued a receipt. You’ll have to take a visible picture of the receipt or send necessary details to us


Wire Transfer (Money Gram, Western Union, Walmart)


1. Find an agent location

Find a MoneyGram agent location near you.

2. Prepare for your agent visit

Bring the following information:

For all sends:

Your I.D.
Your recipient's full name matching their I.D. and their location
The amount you wish to send, plus fees


3. Complete your transaction

Where applicable, complete a send form. Give the agent the completed form with applicable funds (including transaction fees).

4. Notify your recipient

Save your receipt and share the 8-digit reference number with your recipient for pick-up. Funds sent to a bank account will be sent directly into the account.

WHAT MADE YOU TO START BREEDING KITTENS

I grew up on a farm and have always been an animal lover so the cats keep me close to my roots. Since leaving the farm and starting my professional career, dogs and cats were the easiest 4-legged critters to have around. I had raised and shown working Birman cat for many years then I ran across other breeds and fell in love with Cats in general. Cats are my “escape” if you will. When I have a bad day, I come home to my cats and they make everything better. It’s great therapy!

 They are everything that I could ask for in a family companion.

WHAT KIND OF SERVICES CAN I EXPECT AFTER I PURCHASE MY KITTEN?

When you purchase a cat from us, We are committed to you and your cat for life if you want me to.

From our first telephone conversation, you will know that I am happy to share tips on raising a healthy, low-maintenance kitten. Simply I do what is right with these kittens and the people that purchase one. It is my goal to equip you with the knowledge and “tools” you need to enjoy your cat and to keep them safe & happy. I am committed to you and your kitten throughout its entire life. I can help you by phone, email or in person.

I am in no way a vet and don’t pretend to be. So please, listen to the expert veterinarian of your choice for any medical advice.

CAN YOU TELL ME MORE ABOUT YOUR CUSTOMER SERVICE?



In my profession (my “day job”) things MUST be done right. There may not be a second chance to do things and lives could be lost.

Thus there are always two things that are on my mind:

1) Quality

2) Customer Satisfaction

As a result I can confidently say over the years that Heavenly Kittens Home continues to get better and better. Nothing thrills me more than to see this happening before my very eyes. I enjoy the great feeling of placing a kitten with a new family who’s full of excitement and to hearing the happy stories of families over the years getting back to me with the joys of owning a kitten. Stories that literally come from all over the world!

It’s what I do and I love every minute of it!

DO YOU HAVE A LIST OF REFERENCES THAT I CAN CONTACT?



I sure do! My previous customers are my best form of advertisement! I am proud of the long list of satisfied (& repeat) buyers that have gotten a kitten from our kennel over the years. Many, many wonderful stories of happy families and their Ngassa's Cat Home abound – both in the USA and abroad.



HOW ARE YOUR CATS DIFFERENT FROM OTHER BREEDERS?



I am told over and over again that my cats are of higher quality than the other cats that folks have seen. I greatly appreciate the kindness and compliments of others, but it has not been an easy task. After over a decade of establishing our line and type of cats, the rewards are obvious.

Another of the most important qualities that I select for is the health of the Cat. The duration of my experience has paid off, and I am proud to practically not even have a slight issue in any of my or my customer’s kittens.

I believe that a kitten should be a blessing to your home, and not a curse. Having a kitten that is overly hyper, out of control, and/or riddled with health issues that cost thousands of dollars at the vet and countless trips to and from is not a blessing! I wouldn’t want that for myself and won’t pass it off onto my customers.

WHY DO YOUR CATS COST SO MUCH?



Simply put (and I know you’ve heard this before but it is true): You get what you pay for. Even with these wonderful kittens selling in the thousands of dollars, theTICA says that a true reputable breeder will do well to break even – and we ARE a reputable breeder.

Aside from cat breeding being hard work, it also costs a good deal of money to do it the right way. To insure the success with my program, I have and will continue to spend whatever it takes to provide my cats with an excellent living environment, plenty of exercise, the best food, proper immunizations and a whole lot of love. I spare no expense in raising a litter of kittens.

Unfortunately, even many pet shops buy their cats from cat mills where the cats are repeatedly bred, poorly socialized and rarely – if at all – see the outside of a cage. I have made a personal choice to never sell my kittens to pet shops for this reason. Our goal is to place all of our kittens with kind pet lovers who will provide them with a wonderful home and life.

Quality is not expensive, it’s priceless. Since I have been breeding these kittens longer than most within the breed, I know how to separate myself from the average breeders that are in it to make a quick buck. I have built my program and the cats that you now see the slow and solid way.

It costs more to do it the right way. So if you are bargain shopping, I’d advise going elsewhere. I often tell my friends that I’d rather own one $5000 cat than five $1000 cats. Why? Because a quality cat gives you opportunity to create more, with wise breeding decisions. I wouldn’t and couldn’t settle for anything else. Could you?

WHAT REGISTRY DO YOU REGISTER YOUR CATS AND KITTENS WITH, AND HOW DO I GET THE REGISTRATION PAPERS? OUR KITTENS ARE REGISTERED WITH THE TICA. AND CFA.



The registration papers will be mailed to you separately after you receive your kitten. The registration papers are a pre-printed cat certificate from the cattery club registry and their official registered name will have the prefix of “TSK.” You are welcomed to name your kitten and have him/her registered under your ownership immediately, upon adoption. We prefer to sell our kittens as “pet only” with the understanding that the kitten will be spayed/neutered before adulthood.

CAN YOU GIVE ME A LIST OF ITEMS THAT I NEED TO PURCHASE BEFORE I BRING MY KITTEN HOME?



Here’s is a quick (possibly not complete) list of items that you need to consider:

1) Medium sized (open-air / steel) crate.

2) Food and Water Bowls.

3) Comfortable cat house for outside shelter IF your cat will be outside for long periods of time

4) CAT FOOD that contains NO CORN, NO WHEAT, NO SOY. We prefer and feed Royal Canin Cat Food

5) Flea & Tick prevention SAFE for kittens. Frontline Plus – dosed by the weight of your cat.

6) Tennis balls, and other SAFE cat toys.

7) Baby Wipes.

8) LOTS of newspaper to line the crate.

HOW DO I RESERVE A KITTEN, AND HOW DO I GET THIS KITTEN SHIPPED FROM YOU TO ME?



I DO NOT sell to anyone that I have not interviewed. So after you have a few early questions answered via email. I am deeply concerned about where my kittens go. I need to know how they will be treated; what kind of future home they will have, etc. As far as transport options, I will either fly or ground ship your kitten, whichever method is the safest and best for your kitten at that time.

HOW ARE KITTENS PICKS DETERMINED?



Everyone chooses a kitten with different criteria: color, gender, preferred size, or “it’s just the way he looks at me.” Some folks contact me early, even before their kitten is born, because they know exactly what they want. They are willing to put a deposit down in advance so that they can be first in line for their specific description. Others wait until the litter is born to contact and still others wait until the kittens are displayed on line to choose. I do not pressure either way. I do have certain policies in place to make things fair for everyone.

PICKING ORDER IS DETERMINED BY THE ORDER IN WHICH SECURITY DEPOSITS ARE RECEIVED.

I honor your place in picking order by the date your security deposit is in my hand. I expect follow-up communication from my clients throughout the entire adoption process, especially when dealing with finances.

One policy that I exercise, and my clients ALL seem to like it: IF A DEPOSIT IS PLACED IN ADVANCE AND THERE IS NOT A KITTEN IN THAT LITTER THAT YOU PREFER, the deposit will simply roll over to the next available litter and you move up in the picking order.

This system has worked all these years without any complaints from my adoptive families and several return clients!me. I use specialized pet transport to fly and an exceptional ground shipper named which i am familiar with.

SHOULD I MICROCHIP MY KITTEN/CAT?

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This is a personal preference. The advantages seem to far outweigh the disadvantages. Feel free to discuss this in private with your vet and/or myself and I will help you all that I can in this decision.